Question Corner

PrairieWeb Home

email PrairieWeb Tech support

Support Newsgroup

Other Support Resources

Search for Help

 

This is an archive of the question and answer session that we feature in the newsletter every month.

September October November December
January February March

September:

A reader wrote:

     I like to use the Stationary feature in Outlook Express. I am wondering if there is some place that I can get different styles of Stationary?

Answer:

     For those readers that have never used Stationary in Outlook Express before, I will explain it.  When you click on the "Compose Message" button you'll see a little down arrow beside it.  If you click on this arrow, it allows you to pick different backgrounds (Stationary) for your e-mail Message.  For those of you who are tired of the old Stationary that comes with Outlook Express you can search the internet to reveal hundreds of sites that have new Stationary you can download and use.

Two sites you can check out are:

I. 
II. 

A reader wrote:

What is the latest version of software that PrairieWeb has available?  If I don't have the latest version of the software how do upgrade to it?  Are there any advantages to the new software?

Answer:

The latest version of the PrairieWeb software is Microsoft Internert Explorer Version 5.0.  You can tell what version of software you have by opening up the Internet and clicking on "Help" and  "About Internet Explorer".  To upgrade your software you can do one of three things:

1.  You can download the new version for free direct from Microsoft at http://www.microsoft.com/ie

     (Download Time: 1.5 to 5.5 hours, Install Time: 10 to 20 min.)

2.  You can download the new version for free direct from PrairieWeb in the software section of our website at http://www.prairieweb.com

     (Download Time: 1.5 to 5.5 hours, Install Time: 10 to 20 min.)

3.  If the download idea doesn't agree with you, you may stop into your local PrairieWeb Office and pick up a CD with the software on it for a mere $10.00.

    (Download Time: 0 min., Install Time: 10 to 20 min.)

The advantages of the new software include:

1.  Better Dynamic HTML support - you can view more web page animations.

2.  Better E-mail  -  you can now have your address book showing all the time so that you can send a message quickly with out having to open up the address book first.

3.  Multiple Identity Support - you can use multiple E-mail address for your family members and keep each person's E-mail password protected.

4.  Full Y2K Compliance - this will keep your software from having any errors on January 1st, 2000.  (unless you have at least version 4.01 Service Pack 2 you have a version that is not Y2K compliant and may experience software errors on or after January 1st 2000)

5.  Increased Security - this helps to better protect your computer from viruses and to help protect information you send across the Internet.

October:

A reader wrote:

     Some times when I send E-mail it never gets to the person Iím sending it to and it doesnít bounce back to me, itís like cyberspace gobbles it up to never be seen again.  Whatís going on?

Answer:

     This sounds like a common problem with your e-mail address.  Most servers now days do a reverse check on the e-mail address sending the letter they receive.  If the receiving server canít verify the address then it returns the e-mail, but if your address is wrong it canít find its way back to you.  What you need to do is check and make sure your address is correct in your e-mail program.  To do this in Outlook Express version 4 or 5 open up Outlook Express, click on Tools, Accounts, Mail, then Properties, under the General tab you will see a box titled E-mail address, check and make sure your e-mail address is your-username@prairieweb.com it must be spelled correctly or it wonít work.  You must replace the your-username with your prairieweb username.  Below that box you will see a reply to address box you need to leave this one blank so that it will automatically substitute your e-mail address for the reply to address.

 

A reader wrote:

It is taking over 45 seconds to a minute for my PrairieWeb account to logon, why is it taking so long?

Answer:

Sounds like you have the log on to network feature enabled, if you arenít using the Microsoft FrontPage program you donít need this feature.  To turn this feature off with Internet Explorer 5.0, double click on Internet Explorer and when it comes up with the screen that has your Username and Password on it click the settings button, then click the Settings button on the next screen, then click Properties, then click Server Types, on this screen uncheck the box next to Log on to Network, also on the bottom of the screen uncheck the box by IPX/SPX Compatible and NETBEUI, click OK until you are back to the Username and Password screen.  That should speed the logon process up.

 

November:

A reader wrote:

     How do I use a web address that I have?

Answer:

     Web addresses are very easy to use.  Just open up Internet Explorer and up at the top you will see a line that reads Address, it will say http://www.prairieweb.com you can type any address into that line and push the enter key to go to it.  You don't have to put the http:// on the front of the address because the browser will add it for you.

 

A reader wrote:

I would like to be able to sort my E-Mail. How can I do this?

Answer:

You can make different folders to sort your different E-mails into.  To do this open up Outlook Express and right click on Personal Folders and choose new folder type in the name for the new folder and click ok.  This will add the folder to your list, and you can now drag messages into this new folder to separate them from your other messages.  You can have as many folders as you want to make.  

 

December:

A reader wrote:

     How do I setup multiple E-Mail addresses in Outlook Express?

Answer:

     You can setup multiple E-mails in different ways.  If you just want to check multiple e-mail address and not send from more then one address then all you need to do is open up Outlook Express click on tools, accounts, mail, add, mail, and follow the wizard to add the new account.

     Now if you want to keep each e-mail account separate you need Outlook Express version 5.0 or above.  We have provided detailed instructions on how to do this with a PrairieWeb Second e-mail account at http://www.prairieweb.com/support/extra_email_setup.htm

A reader wrote:

My computer freezes up when Iím on the Internet what is the problem?

Answer:

     This problem usually occurs because the Internet Explorer tried to use a DirectX video call to your video card, and your video card did not understand it.  What you need to do is update your video driver, no matter how "new" your computer is.  A video driver is what a computer uses to talk to its hardware.  Drivers are free from the hardware manufactures, so you need to find out who makes your video card, go to their website, download the driver, and install it.  It is also not a bad idea to go to Microsoft's website and get the updated DirectX drivers also often, this alone will fix the problem.  You can find these located at http://www.microsoft.com/directx. Current version is 7.0a

 

January:

A reader wrote:

     Why is it every time I go into E-mail my connection hangs up and I have to redial?

Answer:

     This is usually caused by either multiple connection settings or by having the hang-up option checked.  First check the connection settings.  Open up Outlook Express, click on Tools, Accounts, Mail, (you should see one item in this list, if not delete all but one PrairieWeb) click Properties, Connection, for Internet Explorer 5 uncheck the box that says "Always use this connection" for Internet Explorer 4 select "Connect using Internet Explorer or other third party dialer,"  then click ok.  Click News, (you should see one thing in this list, if not delete all but one PrairieWeb) click Properties, Connection, for Internet Explorer 5 uncheck the box that says "Always use this connection" for Internet Explorer 4 select "Connect using Internet Explorer or other third party dialer."  then click ok, and Close.
    Next, check the Hang-up option by clicking on Tools, Options, Connection (In IE 4 click on dial-up) make sure the option "Hang-up after sending and receiving is not checked and click Ok.  After checking both of these places, that should fix your problem.

A reader wrote:

At times I can't get into a few of my favorite web sites but I can still get into PrairieWeb's home page and other web sites with no problem.  How come only one or two sites won't let me in?

Answer:

     Most of the time when this happens you will get an error similar to "404 page not found", site not found, or no DNS record.  As long as you can still get to other sites then there is nothing wrong with you, your computer, your connection, or PrairieWeb.  The web site your trying to get is more then likely down for maintenance or is having some technical problem.  The best cure for this is to just wait 2 to 4 hours.  Most sites come back up after that length of time.  There is nothing you can do to speed up the process, you can guarantee that that company knows that there is a problem with their web server and is working to correct the problem as quickly as possible.  Patience is a virtue, they do say.

 

February:

A reader wrote:

     My computer comes up with an Internet Explorer Screen every time I start the computer that says it can't find the page it was looking for.  How can I keep it from doing this?

Answer:

     This problem will occur if you have upgraded from Internet Explore 4 to Internet Explorer 5.  What is happening is that Internet Explorer is trying to launch a splash screen when you start the computer.  To disable this screen open up Internet Explorer, click on Tools, Internet Options, Advanced, uncheck the box that says to display a welcome screen when you log on.

A reader wrote:

    My address bar no longer exists in Internet Explorer, I have checked under View and Toolbars and it is checked but it still doesn't appear.  What's going on?

Answer:

     All of the bars on the top of your screen in Internet Explorer are moveable, just by dragging them with the mouse.  What has probably happened is that you accidentally drug the address bar to the right of the screen.  What you need to look for is a raised line in the top bar to the right, move your mouse over it and it will turn into 2 horizontal arrows, click your mouse and drag the bar back where it should be.

 

March:

A reader wrote:

     I just installed Norton Anti-Virus Software, to protect my computer from viruses, but ever since I installed it when I check my e-mail it gives me an error stating that it can't find the server.  What should I do?

Answer:

     This problem occurs because the Norton Anti-Virus tries to run a proxy server for your e-mail.  You can solve this problem two different ways.  One is to go into your Norton software and disable e-mail viruses scanning.  The other is to open up Outlook express, click on tools, accounts, mail, properties, servers, and change the incoming and outgoing mail servers to read mail.prairieweb.com also delete the /mail.prairieweb.com off of the account name.  This will solve the problem.  Doing this will not harm your virus protection as Norton will still scan all files on access.  So when you click on the message, Norton will still scan it before it lets you open it.

A reader wrote:

    When I try to go to some web sites like my stock trading site it says I need "High Encryption" installed.  What is this and how do I get it?

Answer:

     "High Encryption" refers to the strength of the encryption key in your browser.  Your browser uses this key to 'Encrypt' information you send to the site you are on.  What Encryption does is scramble the information so it is unreadable by anybody who doesn't have the receivers 'key' to unscramble it.  Sites that you do shopping on usually go into secure mode using the standard 46 Bit key which is included in your browser.  On sites that have very sensitive information like stock trading sites and banking sites, they use a higher encryption key which is 128 Bit.  The higher the bits the more scrambling it will do before it sends the information to the site you are on.  To upgrade your security to "High Encryption" i.e. 128 bit, you need to download the 128 bit patch from Microsoft.  You can get that patch here: 

http://www.microsoft.com/windows/ie/download/128bit/intro.htm

 

Return to the Top