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Long Send/Receive
Dialer Problem


By far, the most common problem associated with either sending or receiving PrairieWeb email is simply a misspelling in the address.

Check to insure that "prairieweb" is spelled correctly in all of your email settings. Goto Tools --> Accounts --> Mail Tab -->Properties in Outlook Express
Make certain that anybody trying to send you email is correctly spelling "prairieweb"
If email that you are trying to send is returned to you: check both the syntax and accuracy of the address you are trying to send to. A valid email address will always look something like: []. This error will only occur when a remote mail server (not under PrairieWeb's control) has rejected the address you are using or the address syntax is incorrect.

What to do if your email seems to be "stuck" or taking a very long time to Send/Receive.

BE PATIENT!! Very large messages or messages with attachments can take a very long time to transfer to/from the internet.  A 5MB email can take up to 15 minutes to transfer on some slower modems and you may be receiving multiple large messages. Often the main culprit for large emails is a picture attachment.
Make sure that you are connected to PrairieWeb and the connection is still active by checking the connection status icons on the start bar of Win95.
Make Certain that your using an up-to-date email reader. PrairieWeb Strongly recommends using Outlook Express.

My email is garbled or unreadable

This condition is usually caused by the sender using an incompatible email format or with a newer email program than you have. Update your software and encourage those that send you such mail to upgrade their software.
Ask the sender to try sending the message again. Sometimes Internet transmission errors can damage email
The Sender is creating email In a foreign Language not compatible with your software.

The Dialer attempts to redial a connection when Outlook Express starts.

This is a very common problem with those that have upgraded from Internet Explorer 3.02 to IE 4.01
In Outlook Express - click on "Tools" on the menu bar
Click options
Select the Dial-Up tab on the windows that comes up
make sure that "Do Not Dial a Connection" is selected under the When Starting area.
Click the "OK" button to save the settings.